Shipping Policy
Last Updated: September 2026
Order Production
All Chroma Republic products are made to order. Because our products are produced specifically for each customer, orders require production time before they are shipped.
Production times vary depending on the product, availability, customization, order volume, and fulfillment partner. Please allow approximately 5–7 business days for production for most orders.
Production times are estimates and may occasionally take longer due to product availability, artwork or customization requirements, quality-control checks, holidays, high order volume, or other circumstances related to production.
Fulfillment Partners
Chroma Republic works with third-party production and fulfillment partners, including Apliiq and Tapstitch, to manufacture and ship our products.
Depending on the product ordered, destination, inventory availability, and production requirements, products may be produced and shipped from different fulfillment facilities.
If your order contains multiple products, your items may be produced at different facilities and may arrive in separate packages at different times. You will not be charged additional shipping fees beyond the amount displayed at checkout.
United States Shipping
We currently offer free standard shipping on U.S. orders, with no minimum purchase required.
Shipping and delivery times vary depending on the product, fulfillment location, carrier, and destination. Delivery estimates displayed at checkout or provided after shipment are estimates and are not guaranteed.
Please remember that production time occurs before shipping time begins.
International Shipping
Chroma Republic ships to select international destinations.
International shipping charges are calculated according to the shipping options available for your destination and are displayed at checkout before payment.
International orders generally require additional transit time compared with domestic U.S. orders. Delivery times vary by destination, carrier, fulfillment location, customs processing, and other factors outside our control.
Availability of international shipping may vary by country or region. If shipping is unavailable to your address, checkout will not provide a shipping option for that destination.
Customs, Duties, Taxes & Import Fees
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.
Chroma Republic does not control customs authorities and cannot predict whether additional charges will be assessed. Customs processing may also cause delivery delays.
Customers are responsible for complying with the import requirements of their destination country.
Shipping Rates
United States: Free standard shipping with no minimum purchase required.
International: Shipping charges are displayed at checkout and may vary based on destination, products ordered, package weight, fulfillment location, and available shipping service.
The shipping amount displayed at checkout is the applicable customer shipping charge for that order.
Estimated Delivery Times
Because Chroma Republic products are made to order, total delivery time consists of:
Production time + shipping/transit time
Delivery estimates are provided as a general guideline only. Actual delivery times can vary depending on the product, fulfillment partner, destination, carrier, customs processing, holidays, weather, and other circumstances outside our control.
We cannot guarantee a specific delivery date unless expressly stated otherwise.
Tracking Information
Once an order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing the available tracking details.
For orders shipped in multiple packages, you may receive more than one tracking number.
Please allow time for the carrier’s tracking system to update after a package has been accepted or a shipping label has been created.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your name, street address, apartment or unit number, city, state/province, postal code, and country before submitting your order.
If you discover an error, contact us as soon as possible. Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order has been placed or shipped.
Additional costs resulting from an incorrect or incomplete address, refused delivery, or an undeliverable shipment may be the customer’s responsibility where permitted by applicable law.
Delivery Delays
Delivery times are estimates and may be affected by circumstances outside Chroma Republic’s reasonable control, including carrier delays, weather, holidays, customs inspections, transportation disruptions, incorrect addresses, high shipping volumes, or other unforeseen events.
We will make reasonable efforts to assist customers with shipping-related problems, but carrier and customs processing times are outside our direct control.
Lost, Delayed, or Missing Packages
If your tracking information shows no movement for an extended period, indicates delivery but you cannot locate your package, or you believe your shipment may be lost, please contact Chroma Republic.
We will review the available tracking information and, when appropriate, work with the applicable fulfillment partner or shipping carrier to investigate the shipment.
Resolution options depend on the circumstances of the shipment and are subject to applicable consumer-protection laws and the terms of our Refunds & Returns Policy.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or materially different from what you ordered, please contact us promptly through our Contact page.
Include your order number, a description of the issue, and clear photographs showing the product and any relevant packaging when possible. This information helps us investigate the issue with our fulfillment partner.
Please refer to our Refunds & Returns Policy for additional information regarding eligibility and available remedies.
Changes to Shipping Availability
We may update available shipping destinations, shipping methods, rates, or estimated delivery times as our fulfillment network and carrier services change.
The shipping methods and charges displayed during checkout at the time an order is placed will apply to that order.
Customer Support
If you have questions regarding the production, shipment, tracking, or delivery of your order, please contact Chroma Republic customer support through our Contact page.
When contacting us about an existing order, please include your order number so we can assist you efficiently.