Facts & Frequently Asked Questions (FAQ)

What is Chroma Republic?

Chroma Republic is an independent United States-based apparel brand built around individuality, creativity, and self-expression. We create thoughtfully designed apparel intended to combine style, comfort, quality, and versatility.

Stand apart. Move with purpose. Belong to the Republic.

Where is Chroma Republic located?

Chroma Republic is a United States-based online business located in California. We serve customers throughout the United States and select international destinations.

Where are your products made?

Our products are made to order through third-party production and fulfillment partners.

Production and fulfillment locations may vary depending on the product, availability, destination, and production requirements. Because we work with more than one fulfillment partner, different products from the same order may sometimes be produced or shipped from different facilities.

Are your products made to order?

Yes. Chroma Republic products are generally produced after an order is placed.

Made-to-order production allows products to be produced based on actual customer demand rather than maintaining large quantities of finished inventory.

How long does production take?

Production time varies depending on the product, production requirements, availability, order volume, and fulfillment facility.

Most orders require approximately 5–7 business days for production, although this is an estimate and some products or orders may require additional time.

Production time is separate from shipping/transit time.

Do you offer free shipping?

Yes. Chroma Republic currently offers free standard shipping on U.S. orders with no minimum purchase required.

International shipping is not free. Available international shipping charges are displayed during checkout.

Do you ship internationally?

Yes. Chroma Republic ships to select international destinations.

Enter your complete shipping address during checkout to see whether shipping is currently available to your destination and what shipping options and charges apply.

Will I have to pay customs duties or import taxes?

Possibly.

International orders may be subject to VAT, customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or carrier.

Unless specifically stated otherwise at checkout, these charges may be the responsibility of the recipient.

Please see our Shipping Policy and Tax Policy for additional information.

How long will my order take to arrive?

Total delivery time includes both production time and shipping time.

Shipping times vary depending on the destination, product, fulfillment location, carrier, customs processing, and other factors.

Delivery estimates are not guarantees. Please see our Shipping Policy for complete information.

Will all of my items arrive together?

Not necessarily.

Because different products may be produced at different fulfillment facilities, an order containing multiple products may arrive in separate packages.

When available, separate tracking information may be provided for each shipment.

How do I track my order?

Once your order ships and tracking becomes available, you will receive shipping confirmation information by email.

Please allow time for the carrier’s tracking system to update after a shipping label is created or the package is accepted.

Can I change or cancel my order?

Contact us as soon as possible if you need to request a change or cancellation.

Because products are made to order and may enter production quickly, changes and cancellations cannot be guaranteed once production has begun.

Please see our Refunds & Returns Policy for complete details.

Can I return an item if I ordered the wrong size?

Generally, no.

Because products are made to order, incorrect size selection, change of mind, buyer’s remorse, or personal preference generally does not qualify for a return, exchange, or refund.

Please carefully review the product-specific size chart before purchasing.

What if my item arrives damaged, defective, misprinted, or incorrect?

Contact Chroma Republic promptly and within 7 days of delivery whenever possible.

Include your order number, a description of the problem, and clear photographs showing the issue.

We will review the claim and determine the appropriate resolution according to our Refunds & Returns Policy and applicable law.

Should I send a damaged or defective item back?

No. Please do not return an item unless Chroma Republic specifically instructs you to do so.

Some product issues can be reviewed using photographs and documentation without requiring the item to be physically returned.

Contact us first for instructions.

What if my package is lost or significantly delayed?

Contact us with your order number.

We will review the available tracking information and, when appropriate, work with the applicable carrier or fulfillment partner to investigate.

Please see our Shipping Policy and Refunds & Returns Policy for additional information.

What if tracking says delivered but I cannot find my package?

First check around the delivery location and with household members, building management or mailroom, and neighbors when appropriate.

If you still cannot locate the package, contact the carrier and Chroma Republic promptly so the circumstances can be reviewed.

Are product colors exactly the same as they appear online?

We make reasonable efforts to represent product colors accurately, but colors can appear differently depending on your screen or device.

Made-to-order garments can also have reasonable variations resulting from fabrics, garment-dye processes, printing methods, embroidery, and manufacturing.

How do I choose the correct size?

Please use the size chart provided for the specific product you are purchasing.

Sizing and fit can vary between different garments and manufacturers, so do not assume the same size will fit identically across every product.

How can I contact Chroma Republic?

For questions about products, orders, shipping, returns, refunds, or customer support, contact:

Chroma Republic
Email: chromarepublic.help@outlook.com

We typically respond within 24–48 hours.

For questions about an existing order, please include your order number.