Refunds & Returns
Last Updated: September 2026
At Chroma Republic, our products are made to order. Production begins specifically for each customer’s order rather than products being held as traditional retail inventory.
Because of the made-to-order nature of our products, all sales are generally final, except when an item is damaged, defective, materially misprinted, incorrect, lost in transit, or otherwise qualifies for a remedy under this policy or applicable law.
Please carefully review the product description, size chart, color, design, quantity, shipping address, and all other order information before completing your purchase.
Returns, Exchanges & Change of Mind
Unless required by applicable law or expressly approved by Chroma Republic, we do not accept returns, exchanges, replacements, or refunds for reasons including:
- Incorrect size selected by the customer
- Change of mind
- Buyer’s remorse
- Personal preference regarding fit, style, color, or appearance
- Ordering the wrong product, color, size, or quantity
- Failure to review the product description or size information before purchasing
- Minor variations that are normal to the garment, printing, embroidery, or manufacturing process
Because each product is made specifically for an order, please review all product and sizing information carefully before purchasing.
Different Fulfillment Partners
Chroma Republic works with more than one production and fulfillment partner. Different products may therefore be manufactured, printed, packaged, and shipped by different facilities.
Our fulfillment partners maintain their own internal policies regarding production errors, replacements, returns, refunds, shipping claims, and other fulfillment matters. These supplier policies may differ from one another and may change.
Customers purchase from Chroma Republic, not directly from our fulfillment partners.
All customer requests should therefore be submitted directly to Chroma Republic. Please do not contact or return products directly to a manufacturer or fulfillment facility unless Chroma Republic specifically instructs you to do so.
We will review your request based on the product, circumstances, available evidence, applicable fulfillment process, this policy, and any rights provided by applicable law.
Damaged, Defective, Misprinted, or Incorrect Items
If you receive an item that is damaged, defective, materially misprinted, or materially different from what you ordered, please contact Chroma Republic within 7 days of delivery whenever possible.
Contact:
chromarepublic.help@outlook.com
Please provide your order number, a clear description of the problem, and clear photographs showing the item and the specific issue. When relevant, we may also request photographs of the shipping package, shipping label, or additional areas of the product.
Please keep the product and its packaging while your claim is being reviewed.
Submitting a claim does not automatically guarantee a refund, replacement, or other particular resolution. Each claim must first be reviewed.
Resolution of Approved Claims
When Chroma Republic determines that a product has a qualifying defect, production error, fulfillment error, or other covered problem, the appropriate resolution will depend on the circumstances.
An approved claim may result in a replacement or reproduction of the item, store credit, partial refund, full refund, or another appropriate remedy, depending on the nature of the issue and applicable law.
A refund is therefore not automatically guaranteed simply because a claim is submitted.
Where a replacement can reasonably correct a manufacturing or fulfillment problem, a replacement may be offered as the appropriate resolution.
Nothing in this policy limits remedies that Chroma Republic is legally required to provide.
Do Not Return Products Without Authorization
Do not send a product back unless Chroma Republic specifically instructs you to do so.
Because our products may be manufactured by different fulfillment facilities, returning an item to the address shown on a package does not necessarily constitute an authorized return.
Some claims can be resolved using photographs and other documentation without requiring the physical product to be returned.
If a physical return is necessary, Chroma Republic will provide appropriate instructions.
Unauthorized returns may not be accepted, processed, replaced, or refunded except where otherwise required by law.
Sizing & Fit
Customers are responsible for selecting the appropriate size before ordering.
Please review the size chart and product measurements provided on the applicable product page. Sizes and fits may differ between garment styles and manufacturers.
An incorrectly selected size, preferred fit, or change of mind regarding sizing does not normally qualify as a defect and generally does not qualify for a return, exchange, replacement, or refund.
If you believe you received a size different from the size you actually ordered, please contact us because that may constitute a fulfillment error.
Color, Printing & Product Variations
Colors displayed on computer monitors, phones, and other screens may differ somewhat from the physical product.
Made-to-order garments can also have reasonable variations resulting from fabric, garment-dye processes, printing methods, embroidery, manufacturing batches, placement, or other normal production factors.
Minor variations that fall within reasonable manufacturing or printing tolerances are not necessarily considered defects.
If you believe the variation represents a significant production error, contact us with clear photographs so the issue can be reviewed.
Order Cancellations & Changes
Because made-to-order products may enter production quickly, order cancellations and changes are not guaranteed.
If you need to request a cancellation or change, contact Chroma Republic as soon as possible after placing the order.
If production has already started, we may be unable to cancel the order, change the product, change its size or color, or issue a refund.
The ability to stop an order can also depend on the production stage and fulfillment facility handling the product.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an address error after ordering, contact us immediately. We will make reasonable efforts to request a correction when possible, but an address change cannot be guaranteed after an order has entered production or fulfillment.
Orders that cannot be delivered because of an incorrect, incomplete, or outdated address supplied by the customer may not qualify for a free replacement or refund, except where required by applicable law.
Additional shipping charges may apply if an eligible package must be shipped again.
Lost or Delayed Packages
If your package appears to be significantly delayed or tracking has stopped updating for an extended period, please contact Chroma Republic.
We will review the available tracking information and, when appropriate, work with the applicable carrier or fulfillment partner to investigate.
Shipping delays alone do not automatically qualify an order for a refund.
If a package is confirmed lost in transit, Chroma Republic will review the circumstances and determine the appropriate resolution based on the available information and applicable law.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, first check the delivery location, household members, neighbors where appropriate, building reception or mailroom, and any secure locations where the carrier may have left the package.
Then contact the shipping carrier and Chroma Republic promptly if the package remains missing.
A carrier’s “delivered” scan does not automatically guarantee a refund or replacement. We will review the circumstances and available tracking information before determining what assistance or resolution may be available.
Refused & Unclaimed Packages
Customers are responsible for accepting delivery of their orders.
Packages that are refused, abandoned, or left unclaimed may not automatically qualify for a refund.
For international shipments, failure to pay applicable customs duties, taxes, or import charges may also cause a package to be refused or returned.
If a package is returned to a fulfillment facility, contact Chroma Republic. Any available reshipment or other resolution will depend on the circumstances, condition of the product, applicable shipping costs, and applicable law.
International Orders
The made-to-order provisions of this policy also apply to international orders.
International customers should carefully review their order and address before purchasing.
Customs duties, VAT, import taxes, brokerage charges, or other government or carrier fees may apply to international shipments. Unless otherwise stated at checkout or required by law, these charges are separate from Chroma Republic’s shipping charge and are generally the responsibility of the recipient.
Customs charges paid to governments, carriers, or other third parties generally cannot be refunded by Chroma Republic unless required by applicable law.
Return Shipping Costs
If Chroma Republic authorizes a physical return, we will provide instructions regarding where the product should be sent and whether return shipping will be provided.
Do not independently purchase return postage or send a product to a fulfillment address unless instructed to do so.
Responsibility for return shipping costs will depend on the reason for the return, circumstances of the claim, and applicable law.
Refund Processing
If Chroma Republic approves a monetary refund, the refund will generally be issued to the original payment method whenever possible.
After a refund is issued, banks, credit-card companies, and other payment providers may require additional processing time before the funds appear in your account.
Processing times imposed by financial institutions are outside Chroma Republic’s control.
Fraudulent or Abusive Claims
Chroma Republic may deny a claim, to the extent permitted by applicable law, when there is reasonable evidence of fraud, intentional damage, altered or misleading photographs, materially false information, misuse of the claims process, or other abuse.
We may request additional photographs, documentation, or information when reasonably necessary to investigate a claim.
Consumer Rights
Nothing in this policy is intended to waive, restrict, or eliminate consumer rights that cannot legally be waived.
Where applicable consumer-protection law provides rights or remedies greater than those described in this policy, the applicable legal requirements will control.
Contact Chroma Republic
For questions about a damaged, defective, incorrect, lost, or otherwise problematic order, or to request review of a cancellation, return, replacement, or refund, please contact:
Chroma Republic
Email: chromarepublic.help@outlook.com
Please include your order number and all relevant information when contacting us so that we can review your request as efficiently as possible.
This version deliberately doesn’t promise customers an Apliiq refund or a Tapstitch refund. Chroma Republic makes the customer-facing decision under its policy, while the supplier’s internal reimbursement rules remain between Chroma Republic and the supplier. That distinction is especially important when the two POD companies have different rules.