Refunds & Returns

Last Updated: April 2026

Brand: CHROMA REPUBLIC™

Business Owner: Rosa Lopez

 

At Chroma Republic, all products are made to order. Because each item is produced specifically for you, we do not accept returns or exchanges for reasons such as incorrect size, change of mind, or preference.

Eligibility for Refund or Replacement

We only offer refunds or replacements in the following cases:

• The item received is defective

• The item is damaged during shipping

• The wrong item was received

Reporting an Issue

If you experience any of the issues above, please contact us within 7 days of delivery.

To process your request, please include:

• Your order number

• A description of the issue

• Clear photos showing the defect or problem

Resolution

Once your request is reviewed and approved, we will:

• Send a replacement item at no additional cost, or

• Issue a refund to your original payment method

The resolution method will be determined based on the nature of the issue.

Non-Returnable Items

We do not accept returns or exchanges for:

• Incorrect size selection

• Buyer’s remorse

• Preference or style changes

Please review product descriptions and size guides carefully before placing your order.

Refund Processing

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

Shipping Costs

Shipping costs are non-refundable unless the issue is due to a defect, damage, or incorrect item.

Order Changes and Cancellations

Orders are processed quickly after being placed. If you need to make a change or cancel your order, please contact us immediately.

We cannot guarantee modifications once production has started.

Contact

For any questions regarding your order, please contact us through our website.